A MESSAGE FROM DRA AND ADC LEGAL REGARDING CORONAVIRUS COVID-19
Like many businesses and organisations, DRA and ADC Legal remain focused on the safety and well-being of our employees and our ability to maintain the high quality of service for our clients.
In accordance with our Business Continuity Plan, we have already taken measures to ensure we are able to provide the same level of service with as little impact as possible to our customers, clients, and employees.
All claims data and communications are stored in the cloud and currently, 100% of our staff are set up with the appropriate technological infrastructure to work from home.
The Australian Government’s position and the advice of health organisations is that most infectious diseases can be controlled with improved social distancing, therefore we have implemented the following measures:
- Encouraging working from home arrangements (as implemented above)
- Encouraging meetings via teleconference or via Skype (inclusive of both Staff and Client meetings).
- Ensuring all staff are aware how to protect themselves and others as per the guidelines listed on the Australian Government Department of Health’s website.
Our lines of communication will remain open and we will continue to operate during business hours.
In the event of any lockdown or isolation measures being enforced by the Government, we believe DRA & ADC Legal will be well-placed to continue assisting our clients with little to no disruption.
We do note that some ancillary services such as registered post mail or field calls may be impacted by Government regulations.
During this challenging time, we understand that your top priority would be the well-being and safety of your staff along with ensuring your customers continue to be serviced.
As your Debt Recovery Agent, if there’s anything we can do to support you please let us know.
We are fully staffed and have the capacity to offer the following additional services such as:
- Active file reviews for recovery potential, with scope to undertake recovery immediately.
- Closed case reviews.
The above additional services can be completed by Debt Recoveries Australia either on site or remotely, we will work with you to find the ideal solution that allows you to maintain focus on your core business.
We hope this advice provides you with clarity on our continued services and we will continue to monitor this situation and keep our clients updated accordingly.
Should you have any questions or concerns, do not hesitate to contact our Client Relationship Manager, James McGuire.
Email: James McGuire <James.McGuire@debtrecoveries.com.au>